Return Policy

  • Items may be returned for a full refund within 30 days from date of purchase 
  • Receipt is required
  • Sorry but we cannot accept returns on items that have been used. Exception: Bontrager 30 day guarantee and various manufacture trial guarantees 
  • Returns on bicycles will be issued as in store credit


SHIPPING

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Note: Orders usually ship 7-24 business day after being placed.

FREE shipping on orders over $3,000.


Shipping Company We Use:

please use a street address of a friend or relative to help facilitate the delivery. So that the delivery of goods orders, can be delivered to the destination address.

Return and Warranty Policy:

Returns of purchases may be accepted up to 30 days after an order was shipped. To be eligible for return credit, all items must be unused, in original packaging and have a Return Authorization number clearly marked on the outside of the shipping package (if purchased online). You may obtain a Return Authorization number by calling or emailing Jim's Cycle Store. Original or return shipping charges are non-refundable. All sales on closeout and sale items are final - no returns.

    Refund Contact Info: Contact us in-store, over the phone or by email for a refund. You can find store hours, address, email and phone number on our store
    Product Condition: Product must be new or like new condition in order to return.
    Method of Refund: Refund will be applied to the original form of payment.
    Time: You have 30 days from purchase to request a refund.


For questions and further information, you can contact us :
JIM'S CYCLE STORE


Store Address:

Mall Summarecon Bekasi Lantai 1 Jalan Bulevar Ahmad Yani 
RT.004 / RW.011, Marga Mulya,
Kota Bekasi Utara, Jawa Barat,
Indonesia - 17142



info@jimscyclestore.com
support@jimscyclestore.com
billing@jimscyclestore.com
+62-852-1604-3422